0844 335 1108         info@performance-insights.co.uk

Welcome to Perfomance Insights Ltd,
Mystery Shopping Specialists

Mystery Shopping

Mystery shopping provides unparalleled insight into a customer’s journey & perception of a client’s business through customers eyes.

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Customer Experience Evaluation & Coaching

P.I. Ltd can deliver a clear picture of a customer’s experience & how they differentiate from competitors, then design, promote and deliver interactive coaching initiatives for immediate impact.

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P.I. Ltd can measure how products and services meet or surpass your customers expectation, along with what worked and what didn’t from your loyal client base.

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Measuring and Improving Customer Experience across every sector

We deliver high quality & robust data to our clients, enabling them to effectively engage, train & develop retail networks.

Measurable Improvement


Develop Retail Networks


Key Implementation


Pioneering Performance Analysis


Instrumental Design


Revolutionary Methodology


Latest Tweets

With the Nation’s High Street Shops facing a decline in visitors, Business Matters Magazine has shared some helpful top tips on how to combat this decline! #PerformanceInsights #Highstreet #mysteryshopping


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Some of the Insights Group Clients

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  • About Us

    Performance Insights Ltd believes that customer experience is the number one priority for every business. We believe that every customer enquiry should be treated as an opportunity to retain a customer for life.

  • Latest News

  • MSPA

    P.I. Ltd is a member of the Automotive Insights Mystery Shopping Group, accredited by MSPA