0844 335 1108         info@performance-insights.co.uk


Specialists in video & audio mystery shopping with RTI delivery

Telephone, Web, Social Media & Web chat also.

Expand the findings of mystery shop, to focus on areas of improvement by applying our expert coaching team to design and implement a bespoke training mechanism for your needs.

Focus on process and customer experience by using our expert analysts to evaluate process fundamentals as well as Behavioural Insights ™

P.I. Ltd can measure how products and services, supplied by your company, meet or surpass customer expectation. P.I. Ltd can then accurately report the number of customers whose reported experience, its products or its services (ratings) exceed specified satisfaction goals. Using our in-house performance metric, we can provide market comparables with your competitors or other worldwide countries.

Some of the Insights Group Clients

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  • About Us

    Performance Insights Ltd believes that customer experience is the number one priority for every business. We believe that every customer enquiry should be treated as an opportunity to retain a customer for life.

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  • MSPA

    P.I. Ltd is a member of the Automotive Insights Mystery Shopping Group, accredited by MSPA